Understanding your goals and plans so that we can help guide you to that specific end. We want to understand where your business is going, your plans and hopes and dreams are so that we can help design a plan that fits both now and the future in regards to maintenance, servicing and any expansion you may have in mind.
The Pinnacle of Reliable Service and Strong Relationships
We strive to provide client centered service which focuses on strong communication and planning to decrease any potential downtime and to increase your profit margins.
Our goal is to save you money and to help ease the stress of managing your HVAC and Refrigeration equipment.
Communication for us means a variety of things:
1. Service – After a service call communication means telling you what we did to solve the issue and any follow up work that could, should or must be done.
2. Maintenance – The most effective preventative service plan for your industry and equipment as well as maintenance work that should be done immediately or can be put off to a later date.
3. Upgrades or New Installs – what your options are and how to most effectively use your capital to achieve your goals.
4. Keeping effective records so that we understand your equipment, the work that has previously done as well as any warranties. This may also help us see ongoing issues within your system that we can work to optimize or repair.
Communicating with you the life span of your equipment so you can plan ahead and not face unexpected and untimely bills for equipment replacement. For many of our customers this is a critical piece that is often overlooked.
- Listening
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Understanding your goals and plans so that we can help guide you to that specific end. We want to understand where your business is going, your plans and hopes and dreams are so that we can help design a plan that fits both now and the future in regards to maintenance, servicing and any expansion you may have in mind.
- Communicating
-
Communication for us means a variety of things:
1. Service – After a service call communication means telling you what we did to solve the issue and any follow up work that could, should or must be done.
2. Maintenance – The most effective preventative service plan for your industry and equipment as well as maintenance work that should be done immediately or can be put off to a later date.
3. Upgrades or New Installs – what your options are and how to most effectively use your capital to achieve your goals.
4. Keeping effective records so that we understand your equipment, the work that has previously done as well as any warranties. This may also help us see ongoing issues within your system that we can work to optimize or repair. - Planning
-
Communicating with you the life span of your equipment so you can plan ahead and not face unexpected and untimely bills for equipment replacement. For many of our customers this is a critical piece that is often overlooked.
We understand that the pain points of those who call us are:
Reliable Service
Having competent and qualified technicians taking care of your equipment in a way that sees the bigger pictures. Our goal is to help you run with less downtime by providing preventative maintenance, and then stepping in quickly for the unforeseen circumstances.
Strong Relationships
Respecting the relationships we have with each customer means we work hard to communicate well both what work we are doing and why we are doing it, as well as drawing you into conversations about how we can efficiently keep you running.
Customer Testimonials
The Spire Refrigeration team are definitely one of the best refrigeration companies Discovery Organics has worked with over the years.
Running a fresh produce business, it is important that all our coolers are maintained and running at optimal levels 24/7.
The Spire guys offer quick service appointments when something goes wrong and any problems are communicated clearly and dealt with efficiently.
Stefan Misse – President and Senior Buyer – Discovery Organics – Vancouver
The entire team at Spire was communicative and effective – they came in on time and within the quoted scope, even considering some delivery delays.
They worked around issues on site cheerfully, and went above and beyond.
We wouldn’t hesitate to recommend them, and will use them again for future projects.
Scarlet – Managing Partner – El Segundo and Project Manager – Lighthouse Liquor – Sechelt